Is it safe to pay with Faster Payments? What is Faster Payments? Where I can use OKTO app? How do I add money to a gaming machine? Can I add or request money from a friend when I am in a play session? What if I don’t see my deposited funds on the gaming machine? How do I collect my balance? What if I cannot see the amount of my transferred money at the OKTO app, but I received -a notification that the transfer is complete? How OKTO works on Gaming Machines? Why should I download the OKTO app? What are the benefits for the users? What types of betting transactions does a user perform via the OKTO app? What is Responsible Gambling? What to do If I want to close a play session? Where can I see my betting transactions? What to do if I want to use the OKTO app for gaming? Can I scan OKTO’s QR code via my camera? What will happen if two users scan the same QR code? How can I enable the Betting/ Gaming time-out option? How to create a Group Bet? How can I order an OKTO Debit Mastercard®? How can I activate my OKTO Debit Mastercard®? I have forgotten the PIN for my OKTO Debit Mastercard®. What can I do? How can I order an OKTO IBAN? How can I see my OKTO IBAN details? Where can I use my OKTO Mastercard®? How can I get a Virtual Debit Mastercard®? How do I lock/unlock my OKTO Debit Mastercard®? Have you lost your card or your card has been stolen? Check here how to report it. I want to replace my card. How do I proceed with a replacement? Can I see the card details within my OKTO account? How can I top up and manage my OKTO Debit Mastercard®? How can I add money to my OKTO account? How can I withdraw funds from my OKTO account? How do I withdraw by bank transfer? Where can I find the customer ID? How do I deposit cash (cash-in)? What is Instant Bank Transfer? How do I pay with Instant Bank Transfer? Is it safe to pay with Instant Bank Transfer? Can I connect multiple cards to my OKTO account? I encountered a problem with my top-up. What can I do? Do I receive a receipt for my transactions? How are payments made between OKTO users (P2P)? I tried to send money to one of my contacts, but it failed. What happened? Is the P2P money transfer for free? What’s the highest amount of money I can send someone? How can I request money from a friend? How do I cancel a request? I sent money to the wrong person. What can I do? How can I perform in-store payment? Where can I pay with OKTO? How can I split-bill with my friends? Why has my split bill request been cancelled? Is the OKTO app secure? Is my money safe? Accessing the OKTO app via a new mobile phone? Can I deactivate my 4-digit PIN? Can I change my 4-digit PIN? What personal data is stored in the app? For how long do you store my data? Are my personal data/ information secure and encrypted? What app permissions are required to start using the OKTO app? How can I control app permissions for the OKTO? How do I change my password? What can I do if I forget my password? What can I do if my account is locked? How do I log in? What can I do if I forgot my password? How do I change my password? What can others see about me? How can I change/edit my personal information? How can I close my account? Can I re-open a closed account? What are my usage limits per level? How can I level up/raise my limits? Is the level-up/raise my limits option for free? Where can I find the push notifications? Can I access my OKTO account from other devices? Can I change my country of residence? How can I verify my account? What are the verification level requirements? What ID verification documents are required for Level 1 (Standard)? What proof of address documents can be used for Level 2 (Premium) verification? What proof of wealth and source of funds documents are accepted in Level 3 (Platinum)? Why were my documents rejected? Why I cannot verify my address? How can I change/ edit my address? I did not get through the ID checks required. How shall I proceed? Why my selfie is not verified? How long does it take to verify my OKTO account? What is OKTO app? Who can open an OKTO account? Can I open an OKTO account in my country? Is the OKTO app for free? How do I download the app? What information is required during the registration? How to create your OKTO password? How can I verify my email? How to set a 4-digit PIN security code? How to set a 4-digit PIN security code? Can I deactivate my 4-digit PIN? Can I change my 4-digit PIN? In which languages is the OKTO app available? Can I activate the OKTO app, without having a bank account? Can I connect my bank account(s) to my OKTO app?